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FAQ

Where is my order shipping from?

By Layla Marroquin May 17, 2019 |

All of the items sold are stocked at each manufacture location around the US. Please contact our Customer Service department to confirm location

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What parts are in stock?

By Layla Marroquin May 17, 2019 |

Parts like cutting sticks, cutting blades, feeding tires, and inks are in stock directly at each manufacture location For replacement parts and miscellaneous parts, please contact our Parts Department

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Are machines in stock and ready to ship?

By Layla Marroquin May 17, 2019 |

Yes,the machines are in stock directly at each manufacture location Please contact customer service to confirm

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What is in stock?

By Layla Marroquin May 17, 2019 |

Machines, supplies, and parts

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What is in stock?

By Layla Marroquin May 15, 2019 |

Supplies, parts, and machines

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Can I use my FedEx account?

By John Shedd May 15, 2019 |

Yes, FedEx shipper accounts may be used for  machines that ships ground. FedEx account may not be used for supplies that ship UPS.

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What is Use My UPS Shipper Account?

By John Shedd May 15, 2019 |

The "Use My UPS Shipper Account" option at checkout allows you to use your personal/business UPS Account to ship the products. This only applies if you have an account.   Use My UPS Shipper Account is the option customers may choose to either save on shipping costs or to have...

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What products can be expedited?

By John Shedd May 15, 2019 |

You can expedite any products that ship ground You cannot expedite any orders that ship via freight truck. Brands/ manufacturers that do not provide expedite options are Akiles, Fellowes, Duplo, and Omation Supply items that can expedite are shredder oil, shredder bags, ink, ribbons, maintenance kits. Parts such as cutting...

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Do you ship on weekends?

By John Shedd May 15, 2019 |

No, orders do not ship on the weekends. Shipping is performed on the weekdays.

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What is the shipping cost per order?

By John Shedd May 15, 2019 |

Expedited UPS options are overnight/ next day, second day air, and third day air. The expedited shipping quote is based on three factors. The dimensions of the product, shipping location, and days of transit.

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Can I provide my UPS Shipper Account to expedite my order?

By John Shedd May 15, 2019 |

Yes you can. Expedited UPS options are overnight/ next day, second day air, and third day air. The expedited shipping quote is based on three factors. The dimensions of the product, shipping location, and days of transit.

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What are my faster shipping options?

By John Shedd May 15, 2019 |

UPS Ground orders have faster shipping options. Expedited UPS options are overnight/ next day, second day air, and third day air. If you need a machine or supply to ship faster, please provide your desired delivery date on the comments section of the checkout page. A customer service rep will...

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