Whitaker Brothers® will make every effort to cancel orders when requested. To avoid penalties, orders should be cancelled before items have been assigned a tracking number. We will not, however, be responsible for any costs incurred up to the point of cancellation to include shipping, restocking, and other fees. Never refuse to accept shipment of a product that you ordered. Delivery companies charge additional fees on top of the cost of return shipping, those fees will be passed on to you. Custom made or special orders may not be cancelled.