Products explicitly guaranteed in writing prior to the sale by one of our sales representatives can be returned at no penalty to the buyer.
All other returned products are subject to a 25% restocking fee with no exceptions. Orders are only returnable within 14 calendar days of delivery, in 'like new' condition, in their original packaging, with an RMA number. Custom or special ordered products are not returnable under any circumstances. Customers are responsible for return shipping costs. Customers are responsible for the condition of a returned product until it has been received by the warehouse so insuring your package is highly recommended. Refunds are provided as money back by default or store credit upon request.
Please thoroughly inspect all products when they are delivered for damage and note any problems on the delivery ticket before signing. Once the delivery ticket is signed, you have contractually accepted it in exactly the condition that it was delivered to you in, and voided the insurance we put on all shipments.
All returns and exchanges are at the sole discretion of Whitaker Brothers, and are judged on a case by case basis.
* If you placed your order directly with a sales representative then speak with them to discuss your options for returning a product.