DO NOT sign the delivery receipt until you have inspected and accepted the shipment for all physical damage. Packages are shipped in new condition. If packages are signed for without noting physical damage, we can not be responsible for the items you accept. DO NOT limit your ability to collect damage claims. Please note on the driver’s paperwork refusal of shipment or any other exceptions. Your notes on the shipping receipt or bill of lading will make it possible for us to pursue a shipping damage claim if applicable. Please unpack and inspect all equipment on receipt to ensure the correct item has been shipped and that it has not arrived damaged or not working properly. In any of these events, please contact our customer service department immediately. Once we have evaluated the problem, we will make all necessary corrections.