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How To Free A Paper Jam

By Shopify API March 26, 2019

Shredder Jam

I just got off the phone with one of our customers in Iraq. Someone had walked into their barracks, stuffed 40 sheets of paper into a high security shredder, and left without saying a word. Needless to say, this shredder was more than stuck. It was completely locked up. With so many Whitaker Brothers customers shredding classified, secret, and top secret documents, it's not uncommon for really nasty jams to occur. But this advice will apply to absolutely any shredder jam out there. Step 1: Listen. If you hear something working, and the shredder is actually louder than it normally is, then you don't have a shredder jam at all. One of the gears that connects the cutting head to the motor has been stripped. Because a gear is typically stripped in the process of shredding paper, it gives the illusion of a jam. But a jammed shredder isn't very loud at all. In fact, it's barely able to generate noise. Step 2: I'm going to assume you've already tried running the shredder in reverse. But this time try blasting the throat of the shredder with commercial grade Whitaker Brothers formula #55 shredder oil. Give the oil about 30 minutes to soak into the paper and work it's way into the cutting heads. If you're lucky, the paper will be weakened enough that you can free up the jam. Step 3: Call the Whitaker Brothers service department. We have a few steps that can be taken beyond what you see above. However they involve opening up the paper shredder which will void your warranty if not done by a professional.   Our friend from Iraq? Our technicians coached him through the repair and their shredder will live to see another day.


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